"MGM Resorts Cybersecurity Breach Shuts Down Services and Websites

Date : Sep 12, 2023
Categories :Entertainment
Tags : MGM Resorts Cybersecurity Breach , Services Disruption , MGM Websites Offline , Impact on Guests , Cyberattack Details , Second Incident , Developing Story

MGM Resorts International Reveals Cybersecurity Challenge

MGM Resorts International has revealed a cybersecurity challenge affecting its systems, including the main website, online reservations, and in-casino services such as ATMs, slot machines, and credit card machines. The company initiated an investigation and took immediate action to safeguard its systems and data, including shutting down certain systems.

Incident at MGM Resorts: Cybersecurity Breach Causes Disruption

Reports suggest the outage began on Sunday night, causing disruptions to computer systems in the resorts. The company has resorted to manual operations, with affected ATMs and credit card machines on its properties. The MGM Resorts main website is also currently inaccessible online, prompting customers to make hotel reservations via phone. MGM Rewards customers have been instructed to call a Member Services number during specified hours.

All MGM Websites Down Amid Cybersecurity Incident

All MGM websites using the primary domain name, mgmresorts.com, have been offline for an extended period. Visitors are directed to call a designated phone number for assistance, affecting various properties under the MGM Resorts umbrella, including MGM National Harbor, Empire City Casino, MGM Springfield, MGM Grand Detroit, Beau Rivage, and The Borgata.

Guest Complaints and Impact on Services

Guests have reported issues with room keys not functioning, while local media outlets have observed that slot machines are displaying a temporarily unavailable message. The MGM Rewards app is also offline, with members advised to seek assistance at the front desk. Fortunately, other MGM apps, such as MGM+ and the MGM sportsbook, remain unaffected.

Unveiling the Cybersecurity Incident

Details regarding the nature of the cybersecurity incident and the attacker's motives are yet to be disclosed publicly. This marks the second cybersecurity incident for MGM Resorts since 2019 when one of its cloud services suffered a breach, resulting in the theft of over 10 million customer records. The breach was confirmed in 2020 after the stolen data, including guest information, was shared on a hacker forum. This story is still developing.